At Megashopcart, we strive to ensure our customers are satisfied with their purchases. If you encounter any issues, please review our refund policy below:

1. Refund Eligibility

   • Refund requests must be made within 15 days of receiving the product.

   • Items must be in their original condition, unused, and in original packaging with all tags attached.

   • Products that are defective, damaged during shipping, or not as described are eligible for a full refund.

   • Personalized or custom-made products, perishables, and intimate items may not be eligible for refunds, subject to vendor-specific policies.

2. Refund Process

   • To request a refund, contact our customer service team at:
     Email: info@megashopcart.com
     Phone: +91 7428416850

   • Provide your order details and reason for the refund request.

   • We will review and inspect the returned product once received.

3. Refund Approval and Timeline

   • Upon approval, refunds will be processed to the original payment method within 7-10 business days.

   • You will receive an email confirmation once the refund has been processed.

4. Return Shipping Charges

   • If the refund is due to fault on our part (e.g., wrong or defective item), Megashopcart or the vendor will bear the return shipping costs.

   • For other refund cases, the customer may be responsible for return shipping charges.

5. Vendor-Specific Refund Policies

   • Since Megashopcart is a multivendor platform, individual vendors may have different refund policies. Any such variations will be clearly stated on the product page or communicated at purchase.

6. Contact Information
   If you have any questions regarding refunds, please contact:
   PROESOLUTIONS INTERNATIONAL PRIVATE LIMITED
   Floor No: 2, Building/Flat No: 201
   Vardhman Sudharshan Plaza, Dwarka Sector 5
   New Delhi, South West Delhi, 110078
   Phone: +91 7428416850
   Email: info@megashopcart.com